Manage translations

In this article

Where to find your translations

Translations are managed from the QR codes Code Overview panel. To access the Code Overview panel, open the Dashboard, find the code you want to edit and click the icon.

The Code Overview panel

• Language
  The English name of the language.
  ℹ️ In the language menu shown to your audience, the language name is displayed in its localised form.
• Edit
  Open the editor for this translation
• Translate Status
  • Translating: The translation is currently being processed.
  • Translated: The translation has been completed successfully.
  • Error: A problem occurred during the translation process and the translation was not completed successfully.
    In this case, try translating again or check the length of the source language.
• Translated From
  Shows from which language this language was last translated.
• Last Modified
  When the translation (including audio settings) was last updated.
• Audio Player
  Click the button to show or hide audio player.
• Text-to-Speech / Upload Audio
  Choose a Text-to-Speech voice or upload your own audio.
• Advanced Settings
  • Upload SSML files
  • Choose whether or not to show a localised message informing readers that content is machine translated.

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How to add or regenerate translations

1. Open the Code Overview panel to see an overview of your QR code’s translations.
2. Find the button next to Languages.

3. Choose how you want to generate translations:
   • Translate from
     Select the language to use as the source text.
   • Use glossary
     Appears if your glossary contains at least one term.
     When enabled, glossary terms are applied during translation.

4. Select the languages:
   • Redo
     Choose existing languages to regenerate their translations using the selected source language.
     ⚠️ Redoing a translation replaces the existing text with a newly generated translation and removes any manual edits.
   • Add
     Choose the languages you want to add as new translations.

5. Click translate  to generate the translations. All changes to a QR code are saved as a draft, allowing you to review translations and audio before publishing them live.
6. Click Publish to QR code to publish the new translations. 

ℹ️ Custom language availability
If you are working on QR codes in a project you were invited to, you can only select custom languages defined by the project owner. Members cannot create or use their own custom languages within that project.

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How to edit translations

1. Locate the language you want to edit in the Code Overview.
2. Click the icon to open the editor.
3. Make your changes. How to use the text editor.
4. Click save to draft to save your changes to a draft or click publish to QR code to publish the changes immediately.
   ℹ️Changes you make to a translation apply only to that language. To apply the same changes to other languages, you’ll need to redo the translations.

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How to delete translations

1. Open the Code Overview panel to see an overview of your QR code’s translations.
2. Select the checkbox next to the languages you want to delete.
3. Click the icon.
   ⚠️ Deleting translations is irreversible. Once deleted, the translation content cannot be recovered and will need to be translated again if required.
4. Click Publish to QR code  to apply the deletion to the live QR code.

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Troubleshooting

Translation Status shows “Error”

If the number of characters (including markup) of your source language exceeds the recommended limit, the translation may fail.

1. Open the content editor of the language you used as the source language for your translations.
2. In the bottom-right corner of the editor, check the Recommended translation character limit.

3. If the number of characters exceed the recommended limit, shorten the content.
4. Note that the character count includes markup (HTML).
   Markup is hidden by default. To view it, click Source in the editor toolbar.

5. Try translating again.

If you continue to see this error even though the text is well within the recommended limit, please contact our support team.